Returns and Refunds

You have refunded me the wrong amount
Regrettably mistakes can occasionally happen. If you think you have been refunded the wrong amount please contact us by using our quick messaging system...
Wed, 6 Oct, 2021 at 7:15 PM
How long will it take to refund me?
Before contacting us please take note of the timescales required to process a refund: Please allow 3-5 working days from receipt of a return for us process ...
Fri, 18 Jun, 2021 at 12:01 PM
When will I receive my replacement?
Before contacting us please take note of the timescales required to process an exchange: Please allow 3-5 working days from receipt of a return for us p...
Fri, 18 Jun, 2021 at 12:01 PM
I need to return an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We wil...
Fri, 18 Jun, 2021 at 12:01 PM
Do I have to pay for return postage?
If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility. Please note, the item i...
Fri, 18 Jun, 2021 at 12:01 PM
What's your returns procedure?
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will...
Tue, 5 Oct, 2021 at 3:42 PM