My Support Tickets
Enter your search term here...
New support ticket
Check ticket status
How do I contact Gardening Express?
I saw this item in an advert but cannot find it on your site?
Will you be getting any more in?
Do you do wholesale?
Do you have a Shop?
See all 19 articles
Customer Account Administration
Website Technical Problems / Issues
My user id/password is not recognised
How to clear your browser cache
Cannot clear contents of Basket
I need more information about a product?
My order is a gift for someone. Can I add a message to it?
When Will I be Charged?
I'm buying quite a lot, can I combine shipping and have a cheaper price?
Are all items in stock? If they are not, when will they be?
See all 12 articles
Where do I find my order number / no?
The product I ordered is now reduced. Can you refund me the difference?
My order is marked as despatched in my account but has not arrived.
I need to change/edit the delivery or billing address of my order
Can I cancel my order?
See all 13 articles
Can I track my order?
Some of my order appears to be missing, when will it be delivered?
I'm not going to be in when you deliver my parcel. What will happen?
Can someone else sign for my delivery?
Help, my delivery has been damaged!
See all 11 articles
Returns and Refunds
What's your returns procedure?
You have refunded me the wrong amount
Do I have to pay for return postage?
When will I receive my replacement?
How long will it take to refund me?
See all 6 articles
Gifts and coupons
National Garden Gift Vouchers
Specific Plant Questions
What size should I re pot
Help, the plants do not look anything like I expected! Is one dead?
Roses which are bare root / dormant
Issues with Buxus
Issues with Sago Palms
I was wondering why you can’t use the Aloe vera plant as anything more than display?
See all 6 articles
Help Desk Software