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How do I contact Gardening Express?
I saw this item in an advert but cannot find it on your site?
Will you be getting any more in?
Do you do wholesale?
Do you have a Shop?
See all 16 articles
Customer Account Administration
Changing account details
Website Technical Problems / Issues
My user id/password is not recognised
Cannot clear contents of Basket
How to clear your browser cache
I need more information about a product?
My order is a gift for someone. Can I add a message to it?
When Will I be Charged?
I'm buying quite a lot, can I combine shipping and have a cheaper price?
Are all items in stock? If they are not, when will they be?
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Where do I find my order number / no?
The product I ordered is now reduced. Can you refund me the difference?
My order is marked as despatched in my account but has not arrived.
I need to change/edit the delivery or billing address of my order
Can I cancel my order?
See all 19 articles
I was expecting more items than I appear to have received.
Part of my order is missing
Can I track my order?
I'm not going to be in when you deliver my parcel. What will happen?
Some of my order appears to be missing, when will it be delivered?
See all 11 articles
Returns and Refunds
You have refunded me the wrong amount
How long will it take to refund me?
When will I receive my replacement?
I need to return an item
Do I have to pay for return postage?
See all 6 articles
Gifts and coupons
National Garden Gift Vouchers
Specific Plant Questions
What size should I re pot
Roses which are bare root / dormant
Issues with Buxus
Issues with Sago Palms
Help, the plants do not look anything like I expected! Is one dead?
I was wondering why you can’t use the Aloe vera plant as anything more than display?
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Orders and refunds
Help Desk Software
by Freshdesk Support Desk